Technical services

Technical Services

General Characteristics of the Services Offered:

Remote or in-person support 24×7, any day and time of the year. No contract required. Discounts if hour packages are purchased.

Activities offered:
  • Installation and configuration
  • Problem diagnosis
  • Solution to software or hardware problems
  • Replacement of parts
  • Performance Analysis.

Support in Operating Systems and Hypervisors

Diagnose and solve operating system problems Upgrade operating systems to a new version Apply Service packs and fixes to operating systems Performance and Capacity Analysis Install and configure prerequisites for other products, such as Oracle DB

Supported operating system platforms:

IBM AIX / IBM i (OS/400, iSeries, i5/OS) / IBM VIOS – PowerVM / IBM HMC / HP-UX / Linux x86: Red Hat, SUSE, Oracle Linux / Linux Power: Red Hat, SUSE, Ubuntu / Microsoft Windows Server and Workstations / Solaris / VMware ESXi / Citrix XenServer / Microsoft Windows Hyper-V

Database Support – RDBMS:

RDBMS installation and configuration Supported databases: IBM DB2 for AIX, Windows IBM DB2 for IBM i Oracle Database Microsoft SQL Server IBM Informix

Business Continuity Management

Support in business continuity and disaster recovery projects

Supported products:

  • iCluster for IBM i
  • Quick-EDD for IBM i
  • GLVM for AIX
  • MIMIX Professional for IBM i
  • Double-Take RecoverNow for AIX
  • PowerHA SystemMirror for IBM i
  • PowerHA for AIX (formerly HACMP)
  • Windows Server Failover Clustering

High availability through Storage – SAN
  • IBM Storage Replication: Metro Mirror and Geographic Mirror
  • IBM Storage Virtualization: Storwize, FlashSystem, SVC

Backup software services:
  • BRMS – Backup Recovery and Media Services
  • IBM Spectrum Protect (Tivoli Storage Manager)
  • Veritas Backup Exec
  • Veritas NetBackup
  • Veeam Backup & Replication

IT Infrastructure Administration and Operation Services

  • 24×7 IT Management Multiple Platforms Remote monitoring of servers and applications.
  • Relationship management with the end client
  • IT security administration
  • Optimization of IT processes
  • Performance Optimization in IT platforms
  • Help Desk implementation service
  • Ensure backup execution and business continuity
  • Optimize IT infrastructure documentation

Virtualization and Cloud

  • Implementation and configuration of IT in virtualized environments 
  • Implementation of Hyper-converged infrastructure (HCI)

Supported Products:

  • IBM PowerVM
  • IBM PowerVM Novalink
  • IBM PowerKVM
  • VMware ESXi
  • Citrix XenServer
  • Microsoft Hyper-V

Cloud Services:
  • Cloud services in x86_64 technologies, IBM Power.
  • Cloud Services for Demos, Testing and Training environments.

Storage Support Services:

  • Installation and implementation of Storage solutions.
  • Development of projects for storage migration.
  • Diagnosis and solution of Storage problems.
  • Firmware Upgrade.
  • Support at the level of use and utilization of Storage solutions.

Covered platforms:

  • IBM Tape Systems
  • IBM VTL Systems
  • HP Storage Solutions: 3PAR
  • EMC VTL Data Domain
  • EMC VNX Family
  • IBM FlashSystem Family
  • IBM Storwize V3700, V5000, V7000 Family, SVC
  • IBM DS3000, DS4000, DS5000 Family

Networking Support:

  • Installation and Implementation Diagnosis and repair.
  • Version Updates Networking migration services.
  • Performance Analysis.
  • Networking administration services.
  • Networking design and architecture services.

Covered Platforms:  

  • Cisco Networking
  • IBM BladeCenter Networking
  • IBM PureFlex Networking
  • Lenovo Networking
  • Extreme Networking

Hardware Support

  • Installation and Implementation Diagnosis and repair.
  • Firmware update.

Covered Platforms:  

  • HP
  • IBM
  • Dell
  • Lenovo

Fast Deliveries Fast Deliveries 

Urgent dispatches all over the world. You no longer have to wait for long delivery times. So you can invoice before and means significant savings in time and money.

Support and Guarantee

All our components are completely tested, guaranteeing their operation before going to the secondary market.

Single Provider

We are a multi-brand, multi-platform vendor serving as a single point of contact for all your hardware needs.

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